The current General Conditions of the purchase shall apply to all transactions in Samos Deli online shop. Browsing this website implies unreserved acceptance of its content. In case of disagreement, you should stop browsing the products. All purchases made on this website will be understood as business transactions with Pasteleria Alemana c.b. (Samos Deli).
The offers published on this website and the services provided are targeted only at individuals of legal age or legal entities with the status of end-users/consumers in accordance with the regulations in force (Royal Legislative Decree 1/2007, of 16 November). The users who fail to meet these requirements will not be able to buy good on this website.

Purpose: Registration

General Terms have been drawn up in accordance with the relevant laws in force, including Royal Legislative Decree 1/2007, of 16 November, approving the amended text of the General Law for the Protection of Users and Consumers, and supplementary laws, Law 34/2002, on E-Commerce and Information Society Services, and Law 59/2003, of 19 December, on Electronic Signature.
These General Terms are available in all the languages shown at the top of this web page.
To place orders with Samos Deli you have to be a registered user, which you will be able to do during the checkout process. Samos Deli may change the General Terms of Service at any time, honouring any previous commitments entered into with its customers. Every new version of the General Terms of Service shall be published on the website, so that customers can have access to them at any time.
Samos Deli reserves the right to deny access to this website to customers whose accounts are reported delinquent or who have a deficit balance Samos Deli.

Goods on Offer

Samos Deli will display all goods on offer indicating their characteristics and retail price including VAT. 
Samos Deli may add or delete products, which shall not affect previously placed orders .

Price Display

Samos Deli will show the retail price of every good on offer VAT included.

Minimum Spend

No minimum spend applies to orders placed at Samos Deli.

Product Availibility

Samos Deli only accepts orders from Ibiza .As usually happens in a supermarket, product stock is driven by demand, which means some of the items in your order may be out of stock when we are preparing it for dispatch. Item not available will be substituted.
Substitutes shall be of equal or higher quality.
Substitute goods will be delivered separately for easy identification and return if you do not want them.

Shipping Rates

Samos Deli charges 25€ per delivery, for orders over 70 € delivery is free of charge. Please note that, depending on the volume of clients, it is possible that certain time slots are not available on certain days.
The time slots available for delivery will be shown when you proceed to checkout and always prior to formalising the order.

Order Confirmation

The order is considered firm after receiving full payment.

Delivery Hours

Samos Deli orders are delivered to your shipping address from Monday to Saturday (except on public holidays), on the day and at the time you select on placing your order.Some of the time slots may not be available when you place your order, so you may have to choose an alternative time slot if your first choice is unavailable.

PLEASE NOTE: We will try to reach you via phone within a maximum of 10mins. If nobody answers, we will send your order to our store in Siesta and you can pick it up directly from there during our opening hours. Also, the location pin must be correct and the area must be accessible by van.

Forms of Payment

Your order can be paid by credit card or by Paypal


Credit card details are entered on a secured page and that they are transferred using SSL technology.


After order confirmation you are able to cancel the order up to 36 hours before selected delivery time slot.

Returns & Refund

All damaged or missing goods should be reported within 12 hours from delivery. Please report either per mail or call our office on +34971332682. You may request a replacement which will be delivered during your newly selected time slot or request a refund on your credit card or paypal account.

Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you place an order, subscribe to a newsletter or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To quickly process your transactions.

How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. Your personal data is stored on files property of Samos Deli which guaranty the protection standards of Real Decreto 1720/2007 21 of December.

We use regular Malware Scanning.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

Understand and save user’s preferences for future visits.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled It won’t affect the user’s experience that make your site experience more efficient and some of our services will not function properly.

However, you can still place orders .

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.

We have not enabled Google AdSense on our site but we may do so in the future.


We do not specifically market to persons under 18.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify the users via email

Within 7 business days
We also agree to the Individual Redress Principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

If at any time you would like to unsubscribe from receiving future emails, you can email us at and we will promptly remove you from ALL correspondence.

Our users are always able to access, change or delete their data in accordance to (ARCO Rights) therefor please write to

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